Worktop Express - the Ryanair of worktops. Solid wood worktop arrived split. We took phots and so did the driver. As we needed a worktop that evening we kept it and it has been covered ever since. We are in a first floor flat. Initially W.E. said they wouldn't collect as they couldn't use a lift due to H&S. They now say they will collect and repair it. They won't supply a temporary replacement. They won't replace it. We will be without it for min 5 working days. Even if we agree the guarantee is only 6 months! They have not agreed to a reduction. Wish I'd never heard of the company.