I ordered an Iroko 27mm worktop. Ordering and delivery were no problem. The worktop appeared to be in good order and was fitted. However, as oil being applied I discovered a line of filler had been used right through the middle of the worktop. I brought this to the attention of the support team and was advised as it had been fitted, it couldn't be replaced. However, I do not agree that the quality of this worktop meets reasonable expectations. At no time was I advised prior to purchase that this might occur in manufacturing and the website T&C's does not state that this might occur. However, although offering apology, they are not willing to offer a reasonable refund for a very disappointing worktop that I now have to live with. I note that another recent review has had a similar experience which is very sad. I will not be recommending Worktop Express