I was disappointed with the sizes of two size L branded items. One sweatshirt by Fruit of the Loom, was totally different and larger by an inch or more in length, sleeve, and girth, than another Fruit of the Loom sweat , different material, and bought earlier from another supplier. None of this was in any way down to this supplier, just a difference in the models of that brand. This led me to seek a return authorisation, which was promised on first contact, but eventually took more than three furthur contacts, both by phone and email, and a week at least, before it was supplied. The excuse was "internal emails, between customer service, and returns department being mis-filed !!" At times during this week of waiting for their returns number, I thought of just giving up, they were so hopeless. There is certainly scope for improvement in their procedures for dealing with returns from retail customers. I am only submitting this, as a result of a request from their MD Andrew Ward, for a review, as I rarely complain about appalling service. Simon Roberts, Gloucestershire