It all felt rather automated, emails from different people but no one allocated to me and they had the feel of website generated responses. The apron was fine, although not what I wanted when I saw it. I sent an reply email to both sales@workwearexpress.com and mike.barker@workwearexpress.com who had sent the confirmation of my order, asking if I could return the apron for a refund and did not receive a reply from either. This added to my feeling that I was one tiny part of a huge system and that my email would simply be ignored and I'd get fed up and go away eventually. And that's what I've done!