Despite paying over the odds for next day delivery, the item I ordered was "apparently" dispatched 2 working days later. The item then failed to arrive. 2 phone calls were made to Workwear Express web sales team, and on both occasions a promise was made to look into the delivery, contact the courier and phone me back. I never received any phone calls back from Workwear Express, and so 9 days after the order was placed, and still with no delivery having been made, I cancelled the order (by phone to Workwear Express). I was promised a refund in 2 working days. After 4 working days, when no refund had been made, I raised a dispute with the payment provider, Paypal. Only then did Workwear Express make a refund. However, Workwear Express only refunded the price of the item, and not the delivery charge, which as no delivery was ever made, I should have been refunded the entire amount. I will never use Workwear Express again, and will go out of my way not to recommend them. I bought the exact same item from Ebay, and the postage was half the amount Workwear Express charged, and the item was received next day.