Ordered plain garments for an urgent job we needed to print for a customers deadline. I was promised the order would be with me the following day, 24hrs later no delivery, after ringing to enquire I'm told that the supplier does not have some of the garments we ordered hence my order has not been despatched. Firstly don't take my order if you can't fulfil it, then if you have done phone me to tell me there is an issue the same day of order not on the day of delivery. Furthermore I'm told that the missing garments would be delivered again the following day, guess what? delivery arrives with 2 more garments missing! - again chased up to be told its not our fault but our supplier has keyed in the wrong colour and sizes. My customer has been let down and not impressed at all with my business getting a bad name for no reason. To top it off the sales woman that took the order had a bad attitude and said that it wasn't there faulty, not sympathetic at all to the issues and did nothing to rectify the situation. When asked for the complaints procedure and the details of the owner, lied by giving incorrect name for the owner and the response was the owner doesn't answer emails and I can deal with your complaint for you. This is the first time I have ordered with this company and I can honestly say never again, they clearly give the impression that they hold stock in house which clearly they don't. STAY WELL AWAY FROM THIS COMPANY as there are many genuine professional companies out there.
7 years ago
Workwear Express has a
4.2
average rating
from
3,715
reviews
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