After placing an order which appeared simply enough online, we received the artwork for approval. After approving the embroidery artwork we then asked as member of the printing department to confirm the colour of the design as the proof was not in the colours requested. The art department again came back but did not confirm the correct colours and again we asked them to clarify. Instead of clarifying the correct design we did not receive a response and instead took delivery of the incorrect items a few days later. I have now sent numerous emails to try and resolve this issue with only one response asking for photos of the incorrect items. These have been sent and I am now hastening a reply and to date no response has been received.