Eventually cancelled our order! Having completed an online order, with a 5-7 day delivery promise, an Web Sales adviser emailed to request information (info that was already on the online form). A day later, she came back to clarify more info that was already listed. One week later, she sent through an order confirmation advising a 6 day delivery. When asked why there was already a delay......no explanation, just sorry, do you want to proceed or not! I would have thought a full explantion and the promise of an expedited order would have been offered. Glad I tried them out with a small order first!