On two occasions, I was sent the wrong order, and getting the problems resolved is somewhat of a nightmare. They sent me orders that I didn't request, but sent a delivery of goods from a previous order I had made. They not only take long to respond to you (you have to keep chasing them up) but they also somehow find a way to blame you for the error, saying that because they don't have the order in place, they justify their actions by sending a previously ordered goods as replacement WITHOUT checking with you if its okay!! Not even an apology is given. Quite a cheek really!!