The promotion for free artwork/setup was the best part of the experience. However that's where it ends. The garments looked fine when we received them, but the fit was much tigher/smaller than normal, and tighter/smaller than the size conversions listed on the website. This was consistent as our order had S-M-L-XL items. After just one wash the embroidered straight line has gone all wibbly wobbly. Workwear Express only seem to send emails out once a day at 16.45 which mean you've got little time to call in case of any issues. Any order updates, confirmations, artwork aproval messages that do come through are also likely to go in to spam, so you've really got to keep an eye on things. I was given incorrect information about the timescales, and despite paying a 25% premium for 'urgent order' this in fact only brought forward delivery by one day. I had to telephone every day to keep the order progressing and hit the deadline. I was recommended to use this company by a friend, who has never had any problems, and was embarrased that my experience was not as good as theirs.