Ordered and paid via PayPal on 31/07/2017 for three items, also to be embroidered. Received email confirming order with instructions, that, if you have not received your proof (re embroidery art work) within 2 - 3 days please contact us, I contacted this company by telephone and was told, "You only made this order on Tuesday 1/8/17" I explained that actually I made the order on Monday the 31/07/17, the girl then promised the artwork to approve would be sent to me that afternoon! This did not happen, So, the next day I contacted the company via their "Web Chat" again I was apologised to and was told she had spoken with a manager whom would contact me via email that day!, again, I am still waiting?, so, on Friday 4/8/17 I telephoned again, again I was apologised to and was told the art work for approval would be with me in the next two hours! Well to my surprise it did arrive, but, when I checked this artwork it had spelling errors in it? How can you miss spell words that are written for you correctly?, so, I replied to the email as requested (which by the way was marked as URGENT!) informing them of the mistakes, I received no reply? Today, again, I had to telephone this company to which I was told, "Well you only sent it back on Friday", I informed the lady that according to your email (which I might add is a written contract) you are supposed to ship these items to myself today 7/8/17?, again I was told well it takes 5 to 7 days to complete your order! I informed her, you have now had 6 days and you are nowhere near even starting this order! Hence to say I cancelled this order and ask for my money to be refunded, I was told she would do that and I would receive an email confirming this, this morning, well guess what? I am still waiting! It seems to me although this company boasts that the will deliver on service from 1 item to thousands, if your a customer just wanting 1 or like me 3 items, you don't come at the top of their priority list, also, I do not appreciate being lied to with respect of being told managers would contact me etc, this company need to up their game or like me people will go elsewhere!