On this occasion we had several problems. There was an issue with emails, after not hearing anything for a week after confirming my order, I was told I hadn't confirmed when I had - was then told that '....' had been having email problems, later found the missing email. There was a big issue of communication between departments - I had approved the artwork, paid and received an email telling me that my order would now go into production and giving me an expected delivery date (I had already informed that I needed order by a specific date and was told this would not be a problem); however the expected delivery date passed and nothing arrived. On contacting Sales I was told the order was not yet in production as I hadn't approved artwork...which I had. Then told hadn't approved embroidery (hadn't been sent this as having same as previous order!) then told shouldn't have been sent the email saying in production as print department doesn't communicate with embroidery department! not great!!! Then on order finally being dispatched & being promised the order by absolute deadline date, I had massive problems with DPD the delivery service used by Workwear Express. They said they had tried delivering when they clearly hadn't, I had specifically taken time off work to receive the order and no one had been...re-arranged on several occasions...no delivery...arranged to deliver to neighbour...no delivery... altered delivery address so could be accepted by someone else (W.E. spoke to DPD who promised a before 12.30 delivery)...but no delivery (was then told order being held at depot for some reason) Finally arrived only after my neighbour who had stayed in specifically to accept order, literally caught the driver leaving my house after totally ignoring the A6 size poster attached to my door asking to be delivered to neighbour...he claimed he hadn't seen it (serious eyesight problem!!!!) I asked Workwear Express to look into the issues with DPD, I have not received any courtesy call explaining what the problem was - some correspondence would be appreciated. Sadly would definitely think twice about using again if I had a deadline to work to.