Your website is not the easiest to navigate and did present me with some difficulties. After ordering I went to checkout but was unable to validate my order. It moved to pay and sent me to paypal but would not confirm my order. So I phoned you and the reply I got astounded me it was very quick and to the point and I was informed the problem is my end not yours and to call back if there was anything else... and the line went dead... I got on to you chat line and the person I was chatting to was unable to offer any assistance other than "I can't find your order." after half an hour. I went through the whole process of ordering again and my original order re-appeared in checkout. I used this order and again attempted to pay and again was thrown out. I repeated the whole episode of signing in and making the order and as expected it re-appeared in checkout however this time I did not use the guest facility offered by paypal I actually signed into paypal and my order was accepted. The total time spent on your website was well over an hour and I had two conversations with two of your staff. I received an e-mail from DPD to say they had not received my order as planned so after four days I contact you and ask where my order is. Two days later I am informed that it was stuck in despatch and was personally sent out by post. I am waiting for my order to arrive so more news later. This is not to criticise you but the efforts afforded by yourselves could be much improved in all areas. Bruce Clifton