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Martin
Shocking experience. Placed order 7/08/17, given potential delivery date of 15/08/17. Confirmed details with thier staff on 8/08/17 via email, subject to proof being sent out by artwork dept within 2/3 days. Chased this for over a week, finally received proof 5pm 16/08/17, no apology or explanation for delay and my numerous phone calls. I replied immediately to expedite order then called to be told artwork dept go home at 4:45pm, proofs are sent out last thing so order won't be processed until tomorrow! Chased next day to be told only now will they order the garments in ( I confirmed order sizes and quantities on 8th)!! So potentially more delay if items now not in stock with supplier. No further communication from WWX until DPD email for items to be delivered 23/08/17. Items arrived - WRONG image on garments!! A previous stored image and not what was proofed! Refund requested - yet to be received. Garments were for a promo show at London Excel. Now using clothes2order, they are expediting my order so I can meet a very tight deadline and at no additional cost to me. Be aware of the short comings of WWX. Their Art dept seem to have thier own criteria and as they are not customer facing quite happily make blunders and carry on regardless. Image left shows one received image right shows one approved This is the third review of the same issue, all previously not verified by thier staff!!! Order: SO519115 Invoice:INV403712 Check out other experiences at Trust pilot.
7 years ago
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Workwear Express has a 4.2 average rating from 3,715 reviews

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