First they lost our order. Then they re-created their own version of the order, meaning we were sent 7 incorrect items. I then spoke to someone, who told me they would collect the incorrect items the next Monday and deliver the missing items the following Wednesday. Neither of these things happened. Called and emailed again, speaking to the same person, who tried to pretend he had no prior knowledge of the orders. Was asked to send the same email I had the first time detailing the errors on the order, which I did (and received no response to either). Nothing happened. Received an email 4 days later to say the replacement items would be delivered once the others had been collected. Replied to ask when they would be collected. No response. Phoned up the following day and spoke to a new person, who asked me to send the email again, this time with pictures of the incorrectly delivered items. Again, no response to the email. Phoned the following day (today), Apparently they didn't receive the email. Forwarded it again while on the phone to them. They are now sending supposed to be collecting the incorrectly delivered items on Monday and replacing soon after. Bearing in mind that it is now 29th September, and we originally ordered on 13th July, I don't hold out much hope...