I had previously loaded a logo to be embroidered on my last order, due to text the embroidered logo had to be quite large. So I ordered it anyway. When it cam e to a new purchase, I had spoken to my designer and paid for a revised logo so it could be smaller when embroidered. I uploaded this for a new order. You then contacted me to say the logo would be large. It took 7 phone calls, 4 emails to confirm you were using the new design, as you kept telling me the logo would be large - I kept asking 'Are you using the new uploaded logo' each time you said yes. Eventually the order came and you had used the wrong logo - the old one. There is even an internal email you copied me in on where one of your staff tried to tell you this, but still the wrong stuff came. I just couldn't be bothered raising this with you after the purchase. Maybe listen to your customers???