Bombarded with emails to buy on Black Friday with discounts, but went to place orders and as we had logos to print they couldn't even get back to us with a price. Firstly came back (Saturday) with quote for embroidered logos after we previously stated that the jackets were waterproof and this wouldn't work, then came back saying they would revise the quotes. Still to receive a revised quote today (Thursday) so have cancelled the order. were also going to order more workwear for the staff but thought better of it. We are an existing customer with a staff of 18 and have ordered previously but I think this will be the last time. Its a pity as their quality is quite good, but their service is very poor.