A round of applause... you've just LOST the business of a £700m plc company! Having been a customer of yours for 2 years, I previously never had any issues, so when placing a simple order for 5 polo's with multiple printed graphics, I'd have thought it would be fine... sadly not! How can I do business with a company that blatantly lied to me on 3 separate occasions by 3 different members of staff about this order, with the end result being told that they could not print the job at 4pm Friday when the garments were needed for the first of 5 trade shows starting on the Saturday. What makes it worse is that they had this job in their system for 2 weeks before deciding to inform me they couldn't do it. I appreciate things don't always go according to plan and simple alternative solution would have more than sufficed but instead they buried their head in the sand and hoped it would go away! absolutely shocking service... I even sent a follow-up email on the Friday to say, "listen, you dropped the ball on this occasion but if you still want to handle the job with an alternative, then I'm prepared to give you another try'.... I'm still awaiting for their email (you'd have thought they'd be chomping at the bit to put things right). Thankfully I have the audit trail of emails to verify how woeful they've been. Have now found a local company, slightly more expensive but happy to take a future order of around £17k in printwork.