Absolutely diabolical customer service. It was one issue after another. Ordered t-shirts for a festival we were doing. The lady who took the order took the email address down wrong and we never got any proofs. Our festival took place on Thursday 12th April and we still hadn't heard anything on the Monday, so we called them and they said the 'XL's' were out of stock. The annoying thing was that we had to chase them and they didn't let us know. As we weren't sure what size was going to fit the people, we asked for 2 x XXL and 2 x L so that they would have a choice. So all in all, we were asking for 2 t-shirts as a gesture of goodwill. They refused to do this. They said they could offer free embroidery but we would have to pay for the t-shirts. I spoke with a manager and asked them if they could please do this as they hadn't even told us they were out of stock in the first place, but they refused. I decided to leave them and asked for a refund on 1 of the XL and replace with another Large. They then said that they only had 2 larges in stock and the other 2 should be with us on Friday. The lady on the phone said worse case scenario they would send it on a Saturday AM delivery. We've just received the 2 larges (Tuesday 17th April). They were dispatched yesterday! Our festival is now over and we are left with 2 t-shirts that we don't need. After the experience I had trying to get anywhere with them last week, I can't even be bothered to waste my energy dealing with them again and instead will ensure I spread the word as much as possible to NOT use this company. Had they resolved the issue in the first place, none of this would have been necessary. A company that clearly doesn't care about their customers and their reputation. STAY AWAY!