My order was placed on the 26/09/2018 - two weeks ago today. After chasing up early last week I was informed that machine had broken and was deplaying orders being printed - I would very much be surprised if you's only had one machine for printing logos on t-shirts, seeing as that is a main function of your business. I am shocked that it took me to contact yourselfs to find out that the machine was broke. I again contacted the customer service person on Friday 5/10/18, she replied to say the machine would be fixed by Monday and she 'should be able to tell me something then' - I am still waiting to hear back from her regarding the machine and if work has even begun on my order. In terms of customer service I would have liked to be informed straight away that an issue was going to affect the turn around time of my order, and not only contacted but updated on any progress in the matter. It is not only affecting me but it is affecting clients of mine and perspective sales in the future - which is bad for my business. I had planned on ordering more clothing but there has been nothing Express about this service. I had been referred to Workwear Express by a friend who has had great service from yourselfs, at the moment I am seriously considering finding another saupplier as this first experience of using the company has been very poor. I sent an e-mail again yesterday asking for an urgent update and I am yet to get a response. At this moment I am seriously considering cancelling my order and getting a full refund.