Ordered 2 items, 1 too big so tried to return and replace with a smaller one. Person replying to me in customer services was greatly unhelpful and plainly going against the customer, implying the trousers were damaged (where I took them out of the bag, tried on then packaged and sent back). Also implying that they cannot and will not accept the return since it does not have the original packaging. I have located the original packaging, which was delivered to me torn and informed the customer service person that I found it, which they used as an argument AGAINST accepting the return, stating I have found it after submitting my return already. If you are an individual customer do not bother buying, obviously they only care if you drop big money in the store.