I called to change the delivery address since the parcel took longer than I expected. Apparently 24h dispatch means you'll get the items in 48h. My bad. But I had a very tight work deadline so changing the delivery address was the only way to get them to me when I needed them to be. The parcel wasn't yet with the courier so the change of address was doable. They didn't change the address....and that caused me lot of stress plus additional costs. On top of that when I got in touch with the Live Chat they blamed it on me not reading the 24/48 correctly and so on. really rude, disappointing and not at all worth the name: workwear express. If you need items within a week, good website...if you need them to get to you 'express' might be best to go somewhere else