Customer service is appalling, not willing to help or rectify orders that have come wrong. The proofs that they sent for us to check were unclear (in jargon that only machinists know) so you don’t really know what your getting until it’s been delivered. Then if it’s arrives wrong, it’s the customers fault because you’ve accepted the proof. Delivery time wasn’t too bad however it took Nearly 2 months for Part of our order to be delivered. Price wise it’s quite pricey. I had wished we had spent our money with a local embroiderer who has reactified 80% of our order.