Very mixed feelings: 1. Website is buggy - my order never appeared in the "View Orders" section and each time I spoke to their customer support (3-4 times) they said they didn't know how to fix it 2. Their team (or even two) kept emailing me to my paypal email address even though I kept telling them to stop doing it; even contacted customer support to have it fixed, but they said in their system the email address is the one I wanted, so not sure why those teams were contacting me via the email address I've never asked to be contacted 3. Worth mentioning that the teams I communicated via email were questionable, but the live chat people were great! 4. Very pricey (I guess mostly understandable as I was ordering only one item and they need to make customisation worth it for them) 5. It took about 3-4 weeks to get my item if not more BUT The hoodie I received is amazing, it's of fantastic quality, the colour is as pictured and very beautiful, the print is great, I love it! After all the inconveniences I thought the item would have to be amazing for me to come back - not saying I will - but there is a big chance I will get something else from them as the hoodie is just awesome.