World Remit is one of those companies which is a great idea but fails dismally and dangerously due to the gross incompetence of their terrible local partners. When you need to send money to someone in strife, it can, and has, caused huge trouble and threat to life. The main culprit, unsurprisingly, is Gcash in the Philippines. Their incompetence staggers the imagination. World Remit needs to find a way where the client is able to immediately get a return on their money so they can send it via other means or be able to transfer the money to another working partner. The return policy means that now you are out of money, your poor recipient has no money and you have to wait 1 to 7 days to get the money back. The suffering that this engenders is simply awful and unacceptable. If a world remit partner has technical difficulties then customers should be informed IMMEDIATELY so they have the option to send other ways.There should be red alerts on the app a constant and immediate update and status on their financial partners ability to remit this money. This is unacceptable and I am STILL waiting for this to be resolved while my fiancee is in excruciating pain!! PLEASE DO SOMETHING!! I have tried calling and begging...