You guys should change the content on this page BIG TIME https://premium.wpmudev.org/get-support/ It's a scam. The support used to be great a couple of years ago. But today, it's becoming a joke! Almost any and everything is out of scope and quite honestly, it's getting annoying having the same auto-generated message thrown at your clients pretty much all the time these days... "The amount of investigation required here will surpass our chat support scope. Please check if any of these can help... https://wingrove-services.co.uk/password-protected-pages-in-divi/ https://www.timeweb.co.uk/3419/divi-password-protected-pages-css-fix/ If not then I can only recommend to get in touch with your theme/plugin supplier or hire a developer who might do this for you. If you like to consider posting a job request. A Codeable.io would be a great place to start with (see our partners page for a nice discount: https://premium.wpmudev.org/partners/) " Your membership cost is way too expensive if clients have to get support from the above links for every support request.