I have been using the services of WPMUDEV for over 4 years now however as my website design/hosting was mainly a hobby. So during that time, I had been quite sporadic with my paid membership. The basic small business websites I started out with would not totally cover the monthly membership. Admittingly I had opened more than one trial account over the years (slaps wrist) - mainly due to affordability. During that time I contacted customer services frequently and ALWAYS had a pleasurable experience whereby I was always offered a working solution. I recently rekindled with family members that I had not been in touch with for over 35 years... They are producing a children's animation and hey ho they need a few websites. So off I go to WPMUDEV remembering that they now include the hosting of 3 websites as part of the monthly fee. Just finished speaking with Erick Fogtman Accounts Agent - I have spoken to him a few times in the past. This time around I was needing advice on how to proceed with my new project. Well, what a top man!! - he explained all possible options whilst holding a warm conversation. The last thing I said to him was: Yes please, Erick - and thanks for helping me out "YET AGAIN" - it's because of your help I'm sending my family your way... You always went out of your way for me - HENCE MY FAMILY JOINS YOURS!!! Yep they get the business without a doubt and it is all down to Erick. Good on you Erick