Well, i´m on trial version for now ... and had some trouble setting up a multisite .... just because i dont know much about it ... made many mistakes... and got the need to talk to support, i almost never do ... i rather read for hours before deciding to wait for 5 hours for a support agent to talk to me ... but i have to say ... 4 times i have been in need for help. Since the reviews i read before trying this product talked a lot about their support, i took a chance ... and i have to say .... i`m super impresed! Thumbs up for you guys! UPDATE: not on trial version anymore. I have had the need to contact support 2 times. First time was awesome. Second time? well the problem i had was a bit more complicated, related to the ssl on my subsites... it took about 3 hours of support time on the chat (I was able to still work on other things) while these guys where looking at my mess... super dedicated people, i actually felt guilty for my mess, but the support was super nice person, willing to fix my sh·$% no matter what!... and he did!!... I never contact support for anything because i dont think that they will help much... but these guys? man... awesome support!! 100 stars to them!