Customer service is excellent and damaged / faulty parts replaced quickly without quibble. Kitchen quality is decent, we chose the infinity milano with gloss doors, looks very good and modern, one note about fitting this style of kitchen, all under appliances need to be fitted below the metallic trim 40mm below worktop level. This can be difficult when the floor is not 100% level and you need to consider that appliances are already set at the bottom of their adjustment to allow for the 40mm trim. If you bare this in mind before starting fitment then planning in advance and checking levels you should be ok