i purchased linens from Zara home but my husband accidentally recycled the packaging. I did not like my sheets so i used Zara a email to communicate w them and unless you have ORIGINAL packaging, you CANNOT return your item!! I have purchased many things online during COVID ( as I am careful to expose my 87y and 90 y parents) but I was not able to return my unacceptable 180 thread "percale sheets" . Buyer beware- unless you have ALL original packaging, they won't accept it back- I have purchased from multiple stores and outlets over the past 2 yrs and this is the 1st time I could NOT return- I will never purchase from Zara and will alert all I know about this policy!!!!! ps there was NO packing slip in the envelope nor instructions re: returns inthe package of linens that i received- 0/5 rating for Zara home