Item ordered was out of stock. Cannot contact customer service by phone anymore so had to use chat bot. Total waste of time. I e-mailed several times, only to keep being told item was on it's way, (that's when I received a reply) despite my telling them the courier couldn't collect item as it was out of stock. This was because their replies were computer generated. Their computers are not programmed to deal with such issues so you just get a standard reply. It took 3 months & umpteen e-mails for them to eventually credit the item to my account & I had to threaten legal action to get that! In the meantime, they had demanded payments which I made, otherwise it would have affected my credit rating. Now I am waiting for a refund of payments. After several e-mails with no response from them, they eventually informed me the refund would be credited to my account within 21 days. I checked after 2 weeks but nothing had been credited. However, now I can no longer sign in to my account. Even using forgotten password & entering more personal info doesn't work, it just doesn't recognise any details. It has been a month since they told me my account would be credited but I don't know if it has as I can't check. I doubt very much that they've done anything. I am now going to write to them requesting they refund me via my bank account directly or send a cheque. I do not want my account credited as I cannot access it & I have no desire to order anything from them anyway. I want my account closed & NEVER want to deal with them again. This company has gone right down hill. You cannot communicate with anyone directly, only computers, which just churn out the same responses no matter what the issue, that is of course, if you get a response at all. I would warn anyone not to open an account with this company or order anything from them. Their customer service is non existent, they rarely respond to e-mails & when they do, they are irrelevant due to being computer generated. The phone number they advertise is for their financial dept only & if you manage to get through to them, they turn you away telling you to contact customer service. The whole company is a shambles now.