I bought a gift card during the holiday and it stated there will be $25 promotional e-card if $75 more, however, I never received the e-card and took me more than 10 phone calls and emails. The customer service is very terrible and no one is well trained to solve the problem. They used the standard language "Thanks for reaching out to AE customer service, I understand your concern and would be happy to help. We have sent this over to our team to further review. They will be in contact within 24-48 business hours." However, when you follow-up with customer care again, they said the same thing again over and over, by phone and emails at the same way. Recommend not to purchase any gift cards via AE and do not trust their advertisement.