I live in one city and went to another go shopping with my daughter at Aerie as a treat for her birthday. We spent over $100 and later we discovered that the store didn't remove the security tags. Not to mention the people weren't very nice or helpful in the store. After speaking with Jack at corporate I was told I would have to drive all the way back to have the tags removed. And the only thing they could offer for my gas, time and trouble was a 25% coupon. I simply asked if I could send the items back in and they could send the same items out in the mail. I do work a job and live in a different city and gas is very costly. In short the only resolve would be for me to drive all the way back for the tags to be removed and get a comp of a coupon so I could spend more money with a company that doesn't seem to care about their customers time or store experience. Not one person has seemed to care. And apparently the security tags are a joke, they never even went off.