> Worse experience I ever had! I will never ever use this website again. Actually I won't go to the shop too, that's the most horrifying service I ever had anywhere. I'm super patient and never leave bad reviews but AE.com made me so angry I couldn't stop myself
> The cart was automatically making the number of products higher during checkout! I couldn't understand why the amount goes up, until I found out this bug
> They told that shipping address doesn't match a billing address and for that reason I can't pay with any of my cards. However, that was a lie, bc one of the orders finally went through (unfortunately) even though it still didn't match
> I tried to place an order 4 times. Every time something went wrong. 3 orders were cancelled by them and finally reimbursed, 4th order got stuck in limbo. I don't even know if I will ever get my money bc they can't cancel the order which they deliver to wrong address and they say they 'don't know' where and how it'll be delivered (if ever). But until it's delivered money can't be returned (WTF?). And it will take them 1 month to find out and another two weeks to initiate return
> Delivery address can't be changed, orders can't be cancelled. So you order things wrongly because their cart doubles or triples things in you cart and then they deny a cancellation
> Never use an express delivery. You will not see your refund, you can't cancel it, and the deadline won't be met anyways (it takes them 2 days to find out they don't have the goods you want. And they state delivery is 3 days lol).
>I never spent so much time, money, nerves to order things online and never faced such an unprofessional customer support. Awful awful experience
2 years ago
American Eagle Outfitters has a
2.4
average rating
from
106
reviews
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