First online order was when COVID hit and I was very skeptical about the entire process. Three years later they are my #1 go to. I only shop sales, primarily women's pants/jeans. I'm older with a tummy and currently wear a 12 in pants and 50% of the time one size bigger in jeans. Oh, and if you haven't gone high rise yet...omg, you will never go low again! No more belly aches and it it flattens it. Anyway, I buy more than I normally would, because of how often I have success with my purchases (orders) and because of their amazing return policy. There is no return by date. Seriously, I have returned half of my large orders (ordered two colors too see which I prefer etc) 8 months later without a single question. I personally just return orders at my local store so I get refunded same day, but it's probably as easy to return through delivery like ups etc. I'm not certain, but I think returns are free unless you don't have printer then you will pay $2.50 for ups to print one for you at the UPS store. Generally, my orders are shipped to me free the same week, but COVID has delayed deliveries in my area on occasion. I highly recommend American Eagle and I used to only shop thrift stores before COVID era. I actually save $ now cuz I buy exactly what I want in the right size instead of 10 not quite right items.