My first time ordering items from them. I ordered because of a 10 for $35 sale. I ordered multiple sizes/styles because I didn't know how they would fit. I had to exchange some of them because of style/fit. I tried going to my local AE to exchange them but no local stores carry the items. I was forced to return them through the mail. Most online retailers wave the return shipping fee when doing an exchange... but not AE. I paid the shipping anyway. The sale price was refunded and the pairs for the exchange were charged at FULL price (they were included in the sale at the time of purchase and exchange)! This is a bad business practice, not only does the customer have to pay for shipping both directions but then to not exchange the item, but refund and charge the replacements at full price. Never again will I shop here!