They have the worst customer service ever. I ordered things from aerie and got 2 day shipping. My order shipped on time, but it got held up by Fedex for almost two weeks. Aerie just kept telling me to wait, while Fedex just kept updating saying they couldn't deliver. It went on for days and finally they delivered it today. But aerie did absolutely nothing to help with the problem, just blamed everything on the carrier, and told me to hold tight. I communicated with them over live chat, email and telephone and none of the reps did anything to ease this major delay. Terrible customer service.