You shouldn't use COVID as an excuse for shocking customer service. Zero communication - try web chat to chase my order and it tells me no agents to please call, I call and get told the phone number isn't working(!?) email and you just get a generic auto reply. The website clearly says "Maximum 10 day standard delivery" This has passed, no notification, can't get hold of anyone. I work for an online retailer so I understand the current issues but people have ordered Christmas gifts in good faith. If you can't handle orders then you shouldn't be taking them, or at least be honest you have no idea when they will be received if you do order.