This is NOT about Hambrook but American Golf online. I ordered an item 2 weeks before Christmas and at 1730 on 23rd December was informed the order could not be fulfilled and was cancelled. The email to tell me was extremely blunt and no solution offered. I appreciate this year Covid has made trade difficult but to deliberately leave it so late that an alternative would be impossible to source spoilt my Christmas and I had to suffer the embarrassment of not giving one of my family a gift. I have been dealing with customer services who (to date) have not offered any solution or resolution to the issue just an insincere apology and suggested I should reorder in the future. The item remains available to order via the website. Absolutely disgraceful service and I will be sharing via social media. Please use your local pro shop as sadly, the online service is dreadful