I bought a motocaddy M1 in July 2020(£550) and the battery charger has failed whilst under warranty. Spoke to customer service who Said I would have to return it to the store purchased from for them to deal with, and that customer service were unable to deal with the issue. Stores open 12 April, golf courses reopen 29th of March......they are not prepared to do anything and I’ll have to be patient. I’ll be patient. I’ll also never be buying a single thing from them again. Lady at customer service was unhelpful and was pretty confrontational “your choice if you don’t want to shop with us again”. Fair enough. Zero stars should be an option.