First of all, I’d like to state that I’ve had a lot of positive experiences with American Golf and staff. But only when it comes to apparel. I’ll only ever use them for that again. In June I got some vouchers for my birthday and decided to go get fitted for some irons and buy a set, through the 0% interest finance they offer. The fitting went okay. It was mostly positive. I got to try many of the golf clubs and it appeared the fitter didn’t push me towards any brands. He also suggested going for shafts that with me being a new golfer, won’t grow out of in 6 months time. Another positive but also ironic. I ended up opting for the Ping G425s. The Mizuno JPX 921s felt just as good to me. I could happily have used both but I was told the lead times for the Mizunos were longer. Why ironic? Because I have been through delay after delay. I was made aware there was a bit of a back log and it could be as late as early September. Fair enough. Good to be told up front. About 5 days or a week before the clubs were meant ti have been ready, I got a call saying they will be delayed until early-mid October. I called early to mid October enquiring. I was then told it would be late October. I was told that the short delay would be a positive as it must mean they are on the verge of going in to production if not already. The day before the clubs were meant to be at their warehouse, I got another phone call. Mid December now. An addition 5 to 6 weeks on top of that short delay as they are pretty much in production. Understandably I was extremely unhappy with this. I asked to just cancel the order. I’ve paid over half the cost of the clubs. I could have put that cash I was paying on finance away each month, sold my existing clubs and picked a set up off the shelf because my fitting was just about identical to many I’ve come across on those shelves. But I can’t cancel the order because they’ve already given Ping the money to manufacture supposedly and supposedly they can’t get that cash back. I asked to speak to a manager. Not able to do that but they’ll speak to one for me. What good is that? I put in an official complaint to American Golf. Got an email back right away saying they’ll look in to it and get in touch with the store. After that all I got was a passed on vague update from the store that the order is processing. Nothing else other than another email stating that the case is now closed. Useless. Save up. Pay a local professional for a fitting. They won’t take your cash and then treat you with contempt. I was hoping to start building my set a step at a time from American Golf along with 2 of my friends. They’ve now been told to avoid them like the plague. Keep focusing on quick cash ins American Golf and you’ll be flirting with administration again unfortunately