Updating on my mis fit. After going back with relevant and complete non-factual information from AG. Their senior management agreed for a replacement. The New Malden store then said no availability for today. Despite on the online booking system for fitting, all slots were free. I then booked for 10:30 and confirmed to the store manager via email there’s bookings. Then received a call stating, there no availability and will try to squeeze me in after the 10am fitting. 10am was free on the booking system. And how staff need to be on the shop floor to serve. Arrived around 10:15/20. 4 members of staff and the manager, empty shop and no one being fitted. Finished at 10:50 and someone walked in for a fitting. Yet it was free on the online booking service. Emailed other info to after sales and then there was only two booking left for the day. Seems like it’s made up as they go along. They were reluctant to honour anything initially and can’t say I felt particularly welcomed or wanted with the above info going to the store. All faith completely lost in the company now.