I bought a pair Skechers Torque Twist Golf Shoes online from American golf online back in April. I never wore them until the end May due to the lockdown and on my first wear they broke and became faulty. I emailed customer service and every email takes 2-3 weeks for AG customer service to respond back to every email sent. The shoes finally got picked about 6-8weeks after my original email. I asked if the shoes can be covered under the 30 day shop guarantee because of Covid and the fact I could not wear them till after the 30 days and they have refused. Now the shoes have been at the manufacturers for months and the best AG can say is they have sent them chaser emails. Thats now 4 months without my golf shoes with no prospect of getting them back anytime soon. So if anyone needs a refund or replacement for returns or for faulty goods the customer service response and follow up is shocking. Update on 4th September 2020 I have had to chase up with another email (14 in total) and managed to get through on the customer service helpline thats back up and running again with a unprofessional call to a working from home person. I requested a manger to call me and am still waiting, still no shoes I wont be shopping with ag online ever again.