DON'T SHOP AT AMERICAN GOLF. AVOID AVOID AVOID. I went into American Golf on the 04/08/2020 and asked If I could hit a few shots with the demo Vokey Wedges in their simulator. Store assistant gave me the 52 degree, 56 degree and 60 degree demo wedges. I liked them all and bought all three for £430 (Yikes I know). Thankfully they had the 52 degree in stock but had no stock of the 56 and 60 degree. I was told they would need to be ordered in and this could take up to 5/6 weeks due to the pandemic. Not ideal, but fair enough. Gets to the first week of September (5 weeks from purchase date) and I phone them to get a status. I'm told there's been a delay and it'll be end of September now (Grrr, annoying but I can live a few more weeks). Gets to the end of September (8 weeks from purchase date) and I phoned again to be told that Titliest still haven't shipped them. At this point I kicked up a fuss on the phone saying that's unacceptable you quoted me up to 5/6 weeks when I bought them. I also checked on clubhouse golf and affordable golf BOTH websites had Vokeys for the grind and bounce I bought in stock. Somebody in my golf club had also ordered Vokeys through the Pro shop at a similar time to me and both his wedges had arrived at this point! I told this to the store assistant to which he said he'll try and source me the clubs from other American Golf stores. A few hours later he phoned me back to say he'd sourced a 60 degree but not a 56. A few days later i was able to pick up the 60 degree a mere 8 1/2 weeks after buying it. Still no 56. Plus - why did it take me kicking up a fuss for him to ring around stores to find the wedge? This should be getting done the second their quoted wait time is coming up, not 8 weeks after purchase date and certainly not after me complaining about it - Poor customer service in my opinion. Anyway, was told the 56 would arrive on the 05/10/20. On the 6th of October I phoned up to get a status to be told the 56 would arrive on the 14th October at the latest. Surprise surprise the 14th came and no 56. Was told it would be there by the end of the week if not at the absolute latest 19th October. On the 20th October I phoned up and was told it still wasn't there. Finally on Friday the 23rd October 11 weeks and 4 days after buying the club it eventually arrived. I collected the club and spoke to the store manager and told him this service and lead time was not acceptable especially when other golf stores had them in stock weeks ago. I asked for some form of compensation in the form of a voucher/freebee/box of balls or anything as an offer of goodwill. Was told no he wasn't allowed and due to the club being a "Custom club" they can't offer any compensation for delays. The store assistant told me that if I phoned titliest direct they may give me some form of freebee. Seriously? Is this guy for real? He's actually asking me to contact their suppliers direct. I couldn't believe it. Politely told him I'd bought the club off American Golf and not Titliest and it wasn't down to me to chase the suppliers up. Anyway, after strongly voicing my opinion i left the store feeling incredibly unsatisfied with their customer service. A few things: 1) How an earth is me trying the demo Vokey club liking it and deciding to buy it classed as a custom club/fit? There was nothing custom about my clubs! They were identical to the demo ones. 2) I was told during purchase it would take up to 5/6 weeks. It took one club 8 1/2 weeks and one club 11 1/2 weeks to arrive. 11 1/2 weeks for ONE Club!!! Thats nearly 1/4 of a year! 3) Why was it me constantly having to phone the store and ask for updates? Also staff didn't seem to do anything to resolve the problem. They just passed the blame onto Titliest (the supplier) not taking any accountability for their actions and the lead times they'd quoted me. Classic case of "Its the suppliers fault we can't do anything about it". Bore off, yes you can. Pick the phone up, get me a realistic delivery date off Titileist. Phone other stores asking for stock, Ask me If I'm comfortable with an alternative grind or bounce for 56 as an alternative. Just do something other than the blame game please. ITS TERRIBLE CUSTOMER SERVICE. Overall shocking service from American Golf. I will never ever shop there again please avoid at all costs. There over priced and just a bunch of salesmen trying to push a sale. You can get much better service in local pro shops or local driving ranges. Just avoid. Currently going through the route of customer service. I am not giving up until I am offered some form of compensation for this ridiculous service.