I had such a terrible experience at the Milton Keynes store on Monday 3rd September. Firstly when I needed help to get a size I wanted there was not a member of staff available and when I eventually found a staff member I felt I was hassling her just because I asked her for help !! The woman in question was very abrupt with me, snatched the top out of my hand and said she would check for the size for me. She then proceeded to the till area and used the telephone. It looked like she slammed the phone down when finished. She was very harassed and I felt very awkward and also sorry for other people who witnessed this terrible behaviour. She did come back to me after. She was again very abrupt when she spoke to me. I was shocked and quite frankly a little afraid. The woman was blond with bobbed hair, she spoke with a Scottish accent and in my opinion was unhelpful and had no social skills. I have previously worked in customer service for 30 years. I have never witnessed such behaviour before and I hope I never do again ! I WILL NOT be visiting the Milton Keynes store again and I will be urging other people I know not to either !!