Order from CANADA. I have no other option left so I brought my concern over here. Regarding order No.975041964GB I have placed this order on the 5th Feb from Canada and before going to proceed with my payment I was on your customer chat for 45 min. I have clearly asked from Boden team that will this order reach me on the 10th and their response was yes the delivery will be within 3 to 4 business days. I had a chat also because of the shipping price as it was showing 25$ but it should be free above 165 CAD ( I have mentioned in my chat which I am based out of Canada as well). I have received the confirmation of the order the next day and I got a DHL email after 52 hours(Why this much late)which showed an estimated delivery time on the 11th Feb end of the day. I immediately reached to the customer chat on the website and they mentioned all those words( sorry for the inconvenience and... ) They could not reply to me as the Global team was not responding to them. They assured me to get a reply from the Global team within a short time(Cuple of hours) but unfortunately, I have got the reply after 4 days. In these 4 days, I tried to get to the customer service more than 5 times as you can see in the chat history (Anthony, Brain, Cam, Weldy ...) but no one could reply clearly why the Global team is not responding to this issue. Here is my question from such a professional Boden team: 1- Why your customer service mentioned the delivery time will be 3 to 4 business days. As per their words I have ordered from Boden. 2- Why I have received a response from the Global team after 4 days that the Boden customer mentioned within a couple of hours. 3- I would like to know what is Boden's customer satisfaction that I am a regular customer of Boden for the last 3 years and I have never face such an issue for delivery and this was suggested by the customer service Boden team. 4- What will be the trust to this BRAND from now onwards as a customer was ordering from Canada for the last 3 years? 5- In the Pandemic Covid situation how I have to fight for my money to get back as I am not sure how the pack will get back to Boden. For the last 6 days, I am struggling with this order and I am really disappointed and will definitely not get back to Bodem after this much hassle Boden's team made for me. So much follow-up, wrong guidance, and no response on time. I WOULD NEVER ORDER IF YOUR CUSTOMER TEAM WOULD HAVE MENTIONED ON 5TH THAT THE PACKET WILL NOT REACH WITHIN 3 TO 4 BUSINESS DAY. Now Boden team will come and reply to this with please email to socialboden.co.uk with your order number and we'll look into this for you. But I have already done this and no response. Horrible experience with Boden this time.