I ordered and paid £130 for noise cancelling headphones direct to Bose on the 26th of November as a Christmas present for my terminally ill mother who is loosing her life to cancer, she loves her music and it relaxes her. Now between BOSE and their courier DPD my mums present is lost, so I have been emailed by DPD...... “We can not find your parcel so you will have to take it up with BOSE” was their final word! After numerous non replied emails to BOSE customer care, I use that phrase lightly, phone calls to the USA BOSE I am now left with “we will not refund your money untill the headphones are back with us, in the USA” I must add! So now I am £130 out of pocket that BOSE have stolen from me and refused to return, plus I hate to think how much an hour long phone call to the USA costs at peak time, and two days of work totalling £340 waiting for delivery as promised and scheduled by DPD, who just didn’t turn up, twice with not even an explanation! I think it all works out at £450 approximately and I now have my terminally ill mother with no Christmas present due to the fact BOSE have robbed me blind!