Bradford Exchange processed and shipped my order in half the time I expected. I was kept informed on every step of the process, and they made it clear how much my total cost was and when I was being billed. Every email from them came with clearly labeled contact information. My order was delivered to the wrong address. I spent 2 weeks dealing with the delivery service. They acknowledged the mistake, but were uninterested in doing anything to fix it. I finally contacted Bradford Exchange in frustration, hoping the delivery service would be more helpful if the shipper was involved. In less than 24 hours I received an apology and a notice that a replacement was being sent. The email included the name of and direct contact information for the customer service representative handling my account. It was an unexpected relief and I was very impressed.