I ordered the Granddaughter I love you globe early Nov 2020 for my Granddaughters birthday on the 18th December. I have sent several chaser emails and included everything they asked for EG name address , DOB etc only to keep getting emails from Mark asking for the same info which they already had. Finally got through on the telephone today after a very long wait and was informed they are out of stock of the item and issues with parts and engraving etc and I would not get it by the 18th. This company advertises items that they know they do not have and cannot fulfil orders within a reasonable time frame. I gave subsequently cancelled my order and account with them. I would advise anyone NOT to order anything from this company.