Worst experience with an online retailer. Nothing but issues and at least 8 phone calls with no help... It was suppose to be a simple order and said guaranteed by Christmas, they kept giving me excuses that my address was wrong ad couldn't ship. Not till the 8th phone call, 2 managers, and 2 weeks later come to find out the the item was on back order, After if was supposed to be in stock and shipped days ago. Also issues with the online account that you can have multiple customer numbers with the same e-mail address and my order went into a different account then I currently ordered from.. Ironic that the item was a nightmare before Christmas piece and that it was... After further research there are over 101 people this year that had nothing but issues as well..